Onboard with Safety
The health and safety of our employees, volunteers and visitors is our top priority. The Intrepid Museum is following the recommendations and guidelines of health experts as well as the relevant city, state and federal agencies. With the measures put in place, we are providing an engaging experience in a safe environment.

The vast majority of the 350,000 square foot Museum is available and accessible to visitors, including most exhibitions, the entire collection of aircraft on the flight and hangar decks, as well as the Space Shuttle Pavilion, which houses the space shuttle Enterprise.

An inherent risk of exposure to the COVID-19 exists in any public space where people are present. Those visiting the Intrepid Museum do so at their own risk as to such exposure.

 

Below are highlights of the new safety procedures, policies and expectations for visitors and staff. We appreciate your patience and understanding as we work to keep you safe.

 

What We are Doing


What We are Doing

 

Visitor Pledge
We expect all Visitors to do the following:



Visitor Pledge

 

Frequently Asked Questions


FAQ

Q When will the Intrepid Museum reopen?
A The Museum is now open.
 
Q What are the hours of operation?
A The Museum will operate with an abbreviated five-day-per-week schedule, Wednesday-Sunday from 10:00am-5:00pm. The last available timed ticket is at 3:30pm, with all guests entering no later than 4:00pm.
 
Q Will I have to wear a face covering when visiting the Museum?
A All visitors are required to wear a face covering that tightly covers the mouth and nose at all times. The face covering must be worn upon entering the Welcome Center and throughout the Museum and pier, including all outdoor spaces. If a visitor is in need of a face covering, a disposable face covering is available from our Visitor Services team for a suggested $1 donation.


Gaiters, bandannas, scarves and masks with valves are not currently considered acceptable forms of face coverings and are not permissible under Museum policy as the CDC studies their effectiveness.
Display of profane, obscene or injurious language, texts or graphics for public view is prohibited. Visitors displaying such language on face coverings will be asked to either change the garment or leave the Museum property.

Visitors who are unable to wear a face covering and fall under our policy exceptions must wear a face shield while on Museum property. A limited number of face shields will be available at the entrance for a suggested $1 donation for those with a medical condition or disability that prevents the safe use of a face mask. Face covering policy exceptions:

  • Anyone under the age of two
  • Anyone who wishes to eat or drink may remove their face covering to do so, provided the patron observes social distancing guidelines, performs the necessary hand hygiene and replaces the face covering when finished


If you are unable to wear a face covering or face shield, you will not be permitted to visit the Museum at this time. However, we welcome you to explore the Museum virtually or return at a later date when face coverings are no longer required.

 

 

 
Q What precautions is the Museum taking to ensure the safety and well-being of visitors, staff and volunteers? The Museum will be implementing the following safety measures for guests:
A
  • Protective equipment: Properly-worn face coverings on every employee, volunteer and visitor
  • Frequent sanitizing: Enhanced cleaning of all surfaces with an emphasis on high-touch surfaces throughout the day
  • Social distancing: Strict six-foot social distancing will be enforced for staff and visitors
  • Hand sanitizer stations: Over 150 hand sanitizers are available throughout the Museum
  • Employee health checks: Museum employees are expected to perform daily health self-monitoring before coming to work, in accordance with CDC / NY State / NYC guidelines.
  • Employee wellness: Staff members experiencing any symptoms will be required to stay home and self-quarantine for 14 days


Q
I have recently come to New York from out of state. When can I visit the Museum?
A New York State Covid-19 Travel Advisory requires visitors from certain states to quarantine for 14 days. If you are traveling to NYC from any of these states, visitors are required to complete the online Travel Health Form.

Q What will my experience be? Is the whole Museum open?
A While some experiences are temporarily closed, the vast majority of the 350,000 square foot Intrepid Museum is available and accessible to visitors, including most exhibitions, the entire collection of aircraft on the flight and hangar decks, as well as the Space Shuttle Pavilion, which houses the space shuttle Enterprise.

Submarine Growler, food service and retail are now open.

Audio Tours, Simulators and 3D Films are temporarily unavailable. Exploreum interactive experiences are temporarily closed for your safety. These will all reopen at a future date.
 
Q How does admittance work?
A A timed, advance reservation ticketing policy is in place to space out visitation. To reserve tickets, visit IntrepidMuseum.org and select “purchase tickets” from the drop-down menu. Next, select the date and time of your visit along with the size of your party. When your ticket purchase is complete, you will receive an email confirmation with your mobile tickets and information for your upcoming visit, including important health and safety messages and a link to view an interactive digital map of the Museum.
 
Q Is there a reserved time for seniors or other at-risk groups?
A Because of the new measures and protocols implemented by the Museum for the safety of ALL, including limiting visitation to 25 percent of capacity and timed ticketing to better manage physical distancing, it is not deemed necessary to have a specific reserved time for seniors and other at-risk groups.
 
 
Q Other safety measures the Museum has undertaken are
A increased cleaning and sanitization procedures, including extra attention to high-traffic and high-touch areas; hourly cleaning of exhibits and elevators; more than 200 hand sanitizing stations; and protective barriers in customer service areas. An inherent risk of exposure to COVID-19 exists in any public space where people are present. Those visiting the Intrepid Museum do so at their own risk as to such exposure.
 
Q How many people will be allowed in at one time?
A The Museum is limiting visitation to 25 percent of capacity to manage physical distancing. Our new timed entry ticketing policy will ensure capacity limits are maintained.
 
Q What does timed entry/ticketing mean?
A You will be directed via your web ticket purchase to select a 30-minute time period within which to arrive. Those who arrive before their assigned time are not permitted to stand in line. At your scheduled time, you will pass through our contactless security checkpoint. Please note large bags and luggage are not permitted. Tickets will be scanned by a self-service scanner before entering the Museum. Floor decals will help you stay a safe distance from others in the elevator and queuing areas. As you begin to explore the Museum, an interactive digital map can be accessed on our mobile optimized website, found here. This map will assist you with wayfinding as well as provide additional content and information about the spaces around you, which helps to eliminate crowding around exhibit panels.
 
Q Can I just walk up to the Museum and buy my ticket?
A Those who do not purchase tickets in advance will stand in a separate queue, six feet apart, to purchase tickets at the box office. Protective barriers have been added in our box office for safe transactions. Cashless purchases are encouraged and visitors can buy tickets using Apple Pay and Google Pay. We cannot guarantee that tickets will be available for your preferred time if you do not purchase in advance.

Q What if I miss my time for entry?
A If you miss your entry time, we will attempt to place you in the next available time slot, space permitting. Based on availability, your new entry time may not be immediate.

Q How do I change my entry time?
A While on site, you may change your entry time by visiting the box office. If you need to revise your entry time before your visit, you may contact our Information Desk at (877) 957-7447 and select option five. Based on space permitting, your new desired entry time may not be available.

Q Will the Museum be conducting temperature checks?
A According to the World Health Organization, temperature checks are not a reliable indicator of being infected. Infected individuals in the incubation period may not express apparent symptoms early on in the course of the disease, or may have a lower fever from the use of fever-reducing medication. Therefore, the Museum will not be conducting temperature checks of visitors when entering the complex.

Instead, the Museum has implemented numerous preventative protocols and measures recommended by the WHO and CDC for the safety of all. Our policy was informed and confirmed by independent infectious disease experts, as well as in consultation with other organizations in the NYC Museums Reopening Task Force. The Intrepid Museum may alter this policy as needed depending on future revisions to New York City, New York State or federal guidelines.
Q Will the Museum be conducting temperature checks?
A The Museum will be implementing the following cleaning and sanitization procedures:
  • Cleaning procedures will be enhanced throughout the Museum. Extra attention will be given to high-traffic and high-touch areas, including handrails, benches, handles, restrooms, garbage bins and more.
  • All exhibits will be cleaned and disinfected every hour in which the Museum is open to the public as well as nightly.
  • Elevators will be cleaned and disinfected every hour during Museum hours.
  • The number of hand sanitizing stations has been significantly increased throughout the Museum complex to more than 150.
  • Acrylic barriers have been added in our box office, information desk and other strategic locations for the safety of visitors and staff.

Q Can I buy food and drinks?
A Food service is open.

Q Are guided tours available?
A Guided tours are not available onsite at this time. The Museum is offering free access to virtual tours on our website where visitors can explore the Museum’s most intriguing spaces. Access our virtual tours here.

Q Are group experiences available (birthday parties, overnights)?
A On-site group experiences such as tours, birthday parties and overnights are temporarily unavailable. However, the Museum offers a number of these options virtually. Please go to intrepidmuseum.org/Groups for more information about virtual birthday parties, overnights, trivia, Scout Badge programs and other virtual offerings. Look out for resumption dates for on-site group experiences as we will update this information regularly.

Q Is the Museum available for private events?
A Private client events are temporarily unavailable. For more information or for future inquiries please contact eventinfo@intrepidmuseum.org or 646-381-5301.

Q Will I be able to use cash?
A Yes, however cashless interactions are preferred and strongly encouraged.

Q Is the Museum gift shop open?
A Museum gift shop is open
 
 

 

Resources


  What We are Doing


GETTING HERE


The Intrepid Sea, Air & Space Museum is located on the west side of Manhattan on Pier 86, 12th Ave. & 46th Street. It is easily accessible from all points in the New York City Metro area.

 
CDC WHO NY gov Stay well
 


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